4/15/2023 0 Comments Ubuntu dockstationOverall, the entire process can take up to 20 business days, depending on how long it takes for the customer to initiate the return process and for the return to be processed and refunded. Money return process: After the return has been processed, it can take an additional 5-10 business days for the refund to be issued back to the customer's original payment method. Receive products and process return: Once the products have been received, it can take up to 5 business days to process the return and verify that the items are in good condition for resale. Here's a breakdown of the different stages and estimated timelines involved:Ĭustomer returns products: This step can take up to 5 business days for the customer to initiate the return process. Otherwise, Baseus cannot guarantee the item(s) could be successfully returned. Note*: If the shipping item(s) is over $39, or for speeding up the refund process, consider using a shipping service that provides tracking, or purchasing shipping insurance and send over the tracking number to our customer support team. Once our fulfillment centers receive the package, the refund process will begin. The slip must be included inside the return package alongside the items. Return Authorization Slip: A form that contains a barcode and item description for the products being returned. Note*: Postage is not provided on the return mailing letter. You may choose your preferred logistics operators. You need to affix the label on the return package. Return Mailing Label: A label that contains the address of the fulfillment center that will be receiving and processing the return. The form contains the following two sections: You will receive an email with the Return Mailing table afterward, please fill out the form and ship back the product(s) with it to our fulfillment centers. Request for a Return Mailing Label in the email.ģ.
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